The Warranty Group - comprehensive home warranty solution

Training

Long the industry leader, Resource can drive your dealership to higher bottom-line profits and greater customer satisfaction with our dealership training programs, all while adhering to full compliance with state and federal regulations. Our commitment to delivering high-performance learning programs has been the hallmark of our organization since 1964, and continues to add value for every client.

With innovative training and consulting solutions for automobile dealers and manufacturers, our interactive teaching method, Guided Discovery®, incorporates group discussion, role-play and performance evaluation to assure a thorough comprehension and long-term behavioral change.

All dealer training instructors are certified and provide training in financial services, sales, service, and management to over 5,000 students annually. Classes are conducted at client locations as well as our university in Chicago.

In addition, Resource Automotive Solutions provides training and consulting to manufacturers, consolidators and national accounts to assess and implement sustainable process improvement in both fixed and variable operations. OpX, our operations excellence program, is a holistic approach to total dealership profitability. Beginning with an on-site analysis of procedures and personnel, OpX can deliver immediate impact while providing a roadmap for ongoing results.

Training is no longer an option. Resource Automotive Solutions - the best in the business.


Consulting
Through the development and implementation of customized consulting solutions, Resource Automotive gives manufacturers, distributors and their dealers the skill sets to achieve the outcomes they desire.

With the resources to affect measurable positive impact within all levels of your organization, coupled with an extensive collection of established improvement tools, including assessments and reporting systems with tracking capabilities, we drive your team to an award winning level of performance.Our implementation specialists are located in most major US markets, giving us the edge to accommodate national programs. Our 40-plus years of experience means you benefit from local market intelligence with the proven ability to deliver process improvement and immediate results.

With integrity, quality, and consistency, the consulting division of Resource Automotive gives you the tools to:

• Successfully manage change in your organization
• Drive departmental process improvement with a focus on ROI
• Maximize fixed operations results
• Improve lease customer retention
• Leverage customer feedback to build sales loyalty
• Assess and improve "sell-it-right, deliver-it-right and fix-it-right"
• Conduct behavioral skills training
• Assess CSI or customer loyalty criteria

Compliance and ethics training
Strict adherence to state and federal regulations is not simply an option for your dealership. More than 6,500 F&I class action lawsuits were filed from 2007 to 2009. Ninety percent of these were the results of the same seven oversights. These "Seven Deadly Sins of F&I" are addressed in-depth in our industry-leading training.

Resource Automotive Compliance and Ethics Training delivers intuitive and measurable compliance and ethics programs to suit your specific needs. We provide compliance training and education in finance, sales, and office management, leading your dealership to meet or exceed compliance guidelines. Our 3-phase process includes workshops, a videotaped session, and assistance in the development of an F&I mission or policy statement, customized for your operation.

Our one day CE3 (compliance and ethics) workshop caters to general managers, sales managers, F&I Personnel, office managers, and controllers. Classes take place at client locations and up to 20 participants attend per session. Your staff will take part in interactive and in-depth lessons covering Money Laundering Statutes, IRS Cash Reporting, F&I and the Law, and Selling with Integrity.

Long term profitability and growth means a commitment to compliance training. Don't risk your reputation on non-compliant policies and procedures.